OUR POLICIES
ALL YOU NEED TO KNOW ABOUT OUR SERVICES
This page includes all of our current terms & conditions, privacy and policies that relate to our products and services.
National Relay & Interpreter Service
Appointment of Advocate OR Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.
Downloads
Complaints Handling Process
How to lodge a complaint and details of our complaints handling and escalation process.
Privacy Statement
How InfiNET Broadband collects, uses, shares, and holds your personal information.
Financial Hardship Policy
How to apply for financial relief if you are facing financial hardship.
Authorised Representative
How to request for a representative other than yourself to act on your behalf.
Data Retention Policy
This document explains how we manage and maintain your data.
Illegal & Restricted Content
See the laws around content that can and cant be displayed on this website.
Terms & Conditions
These terms & conditions are a Standard Form of Agreement for the purposes of Section 479 of the Telecommunications Act 1997.
Porting Authority Page
Request porting of your current telephone number to us.
Website Terms of Use Policy
This document explains how we use your data.
CIS Documents - (Critical Information Summaries)
InfiNET Broadband – CIS NBN Residential Plans
InfiNET Broadband – CIS NBN Fixed Wireless Plans
InfiNET Broadband – CIS NBN SkyMuster Plus Plans
InfiNET Broadband – CIS NBN SkyMuster High Capacity Plans
InfiNET Broadband – CIS NBN SkyMuster 12 Plans
InfiNET Broadband – CIS NBN SkyMuster 25 Plans
InfiNET Broadband – CIS NBN Business Plans
InfiNET Broadband – CIS VOIP Residential PAYG Plans
InfiNET Broadband – CIS VOIP Residential Standard Plans
InfiNET Broadband – CIS VOIP Residential Everyday Plans
InfiNET Broadband – CIS VOIP Business Plans
InfiNET Broadband – CIS Opticomm Residential Plans
InfiNET Broadband – CIS Opticomm Business Plans
Key Fact Documents
InfiNET Broadband – NBN Residential Key Facts
InfiNET Broadband – NBN Residential Key Facts (Ultra Fast)
InfiNET Broadband – NBN Business Key Facts
InfiNET Broadband – NBN Business Key Facts (Ultra Fast)
InfiNET Broadband – NBN Fixed Wireless Key Facts
InfiNET Broadband – NBN SkyMuster Key Facts
InfiNET Broadband – Opticomm Residential Key Facts
InfiNET Broadband – Opticomm Business Key Facts