ALL YOU NEED TO KNOW ABOUT OUR SERVICES
This page includes all of our current terms & conditions, privacy and policies that relate to our products and services.
National Relay & Interpreter Service
Appointment of Advocate OR Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.
Complaints Handling Process
How to lodge a complaint and details of our complaints handling and escalation process.
How InfiNET Broadband collects, uses, shares, and holds your personal information.
Financial Hardship Policy
How to apply for financial relief if you are facing financial hardship.
How to request for a representative other than yourself to act on your behalf.
Data Retention Policy
This document explains how we manage and maintain your data.
Illegal & Restricted Content
See the laws around content that can and cant be displayed on this website.
Terms & Conditions
These terms & conditions are a Standard Form of Agreement for the purposes of Section 479 of the Telecommunications Act 1997.
Porting Authority Page
Request porting of your current telephone number to us.
This document explains how we use your data.