Infinet Broadband Help

Help & Support

Find all the important T&C’s and legal documents here.
Here you can find some useful tools such as remote access, speed test and customer portal.
Find the latest news about InfiNet Broadband and any planned or unplanned outages.
Find easy ways to contact us if you need any assistance with connecting, accounts or general enquires.

Paying an Invoice

Here are the steps to pay an outstanding invoice following where the automatic payment method failed to process the credit card or direct Debit.

1. Go to the customer login portal (

2. Login with the supplied username and password

3. Once logged in, click on Finance, then select “Documents”. Then by clicking on the “” icon to the right of the outstanding invoice (select Credit Card or Direct Debit depending on what has been set-up)

4. You can select what documents are displayed using the dropdown box in the top right hand corner of the page, it defaults to show “All Types”

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